Coverage and Eligibility

We stand behind the quality and craftsmanship of our products. As such, we've established a warranty policy to provide peace of mind and assurance to our customers.

Every Marté Farké product comes with a 1 year warranty, automatically registered to the original owner. By registering your product within 30 days of receipt, you become eligible for extended warranty coverage up to 3 years from the date of purchase, subject to the following terms:

Warranty Period

• Standard Warranty: Marté Farké products are covered under a standard warranty for a period of 1 year from the original purchase date, claimable by the original purchaser.
• Extended Warranty: By registering your product within 30 days of receipt, your product will be covered by our extended warranty for up to 3 years.

Warranty Inclusions

This warranty covers the following:

• Manufacturing Defects: Issues related to seams, stitching, or material faults that affect the functionality of the product.
• Hardware Issues: Problems with embedded NFC technology used for authentication.
• Design Flaws: Any design aspects that directly impact the usability or appearance of the product.

Warranty Exclusions

This warranty does not cover:

• Normal wear and tear resulting from daily use.
• Accidental damage, including but not limited to stains, spills, rips, or exposure to extreme conditions.
• Unauthorized alterations or modifications.
• Damage due to misuse, negligence, or failure to follow care instructions.

Warranty Claims Process

Initiate a Claim: Contact us at mf@martefarke.com, providing the following information:

• Serial Number
• Order ID
• Email used for purchase
• Full Name used during purchase
• Shipping Address
• Product details and a description of the issue

Provide Documentation: Include the following:

Receipt / Invoice

Registration certificate

Photographs or videos of the defect

• Assessment and Approval: We will assess the claim to confirm eligibility and provide instructions on how to return the product if necessary.
• Resolution: Upon approval, the product will either be repaired, replaced, or refunded at the discretion of Marté Farké.

Limitations

• Marté Farké's liability is limited to repairing or replacing the defective product and does not include compensation for any incidental or consequential damages.
• This warranty is non-transferrable and valid only for the original owner.

Final Notes

We are committed to delivering quality and excellence in our products. If you have any questions regarding the warranty policy or your specific coverage, please contact us via mf@martefarke.com. We appreciate your trust in Marté Farké and we aim to ensure your satisfaction with every purchase.

 

Care Instructions

To ensure your warranty remains intact and to maintain the quality and craftsmanship of your Marté Farké product, please follow these care guidelines carefully:

Read the Label: Always refer to the care label attached to your product for specific cleaning and care instructions.

Hand or Machine Wash (As Applicable):

• Hand Wash: Use lukewarm water and a gentle detergent. Gently soak and rinse the fabric, avoiding wringing or twisting to preserve the shape.
• Machine Wash: Wash on a gentle cycle with similar colors. Use cold water and mild detergent. Fasten any zippers or buttons to avoid snagging.

Drying:

• Line Dry: Hang the garment in a shaded area to air dry, avoiding direct sunlight which can cause fading.
• Machine Dry: If the care label permits, tumble dry on a low heat setting. Remove promptly to reduce wrinkling.

Ironing/Pressing:

• Use a low to medium heat setting if ironing is needed.
• Steamers can be an effective alternative for delicate fabrics.

Storage:

• Store in a cool, dry place away from direct sunlight to prevent fading and discoloration.
• For structured pieces, consider using padded hangers to maintain the shape.

Professional Cleaning:

• If your product requires dry cleaning or specialized care, choose a reputable cleaner who understands how to handle delicate fabrics.

NFC Care:

• Since Marté Farké products are embedded with NFC chips, avoid exposing them to extreme temperatures, strong chemicals, or mechanical stress.

By following these instructions, you will help preserve the integrity and appearance of your Marté Farké product, ensuring it remains a lasting addition to your wardrobe and that your warranty remains intact.